ORDER & PAYMENT

How do I place an order at Specialized.com?

Placing an order at Specialized.com is easy and only takes a few steps:

Look for the product you want to buy. Select the size, color or variant you want to order and click the red 'Add to cart' button to put your item in your shopping cart. You continue shopping or complete your order.

Once you are on the shopping cart page, click the red 'checkout' button to start the checkout process.

Please choose here between ‘Ship to Home’ or ‘Pick Up in Store’. For Ship to home, enter your shipping address. All fields are required unless otherwise noted. Click on 'next' and select your preferred shipping method. For Pick Up in Store , select your preferred retailer and fill in your details.

Select your preferred payment method and click on 'Review order' to make sure your order and shipping address are correct. Once your satisfied everything is correct, click on 'place order' to finalize your order.

Which payment methods are available on Specialized.com?

Currently, we accept the following payment methods:

Mastercard
Visa
American Express
Paypal
Apple Pay
Google Pay

My payment was unsuccessful or has been declined.

Credit card: Sometimes credit card payments get declined. There can be several reasons for this, but Specialized has no access to the actual credit card data. Please contact your credit card provider for more information on why your card was declined. When your cards keeps getting reclined, please use an alternative payment method.

Is my item in stock?

Below the 'Add the cart' button on a product page, you can see the current stock situation of the item. 'In Stock' means we have plenty of stock available, while 'Low in Stock' indicates that the item is almost sold out. When a product displays 'Sold out', it's not possible to place an order.

DELIVERY & PICKUP

What shipping methods does Specialized.com offer?

Specialized orders that are delivered to home are shipped via DPD, transit time 3-5 days.

For Pick Up in Store orders, we give you the option to pick-up your products at your nearest Specialized Retailer.

Has my order been shipped already?

Orders places on working days before 13:30, will be processed and shipped on the same day.

As soon as we have shipped your order, we'll send you a shipping confirmation via email. In this email, you'll find a tracking link so you can track your package. If you didn't receive an email \(yet\), you can always check your order status via your account page on Specialized.com, provided that you created an account.

I didn't receive my package.

You can always track your package via the link in the shipping confirmation. If there is a problem with your shipment, please contact our customer service and keep your order number handy.

RETURNS & REFUNDS

I want to return one or more items, what should I do?

If you have ordered something at Specialized.com and had it delivered directly to your house, you'll find a return slip in your package. Please follow the instructions on the form and drop off your package at a DPD Parcel Shop. Lost your return slip? Please visit www.specialized.com/it/it/resi .

If you have ordered something via Pick Up in Store, please contact your Specialized Retailer for the return procedure.

What is the status of my return?

We'll keep you constantly updated during the returns process. Once we have received your return, we'll send you an email, and we'll send you another email when we have processed your return and issued a refund (when applicable). Of course, if you created your account, you can also check status of your returns via your account page on Specialized.com.

My order was delivered defective or incomplete, what should I do?

Please contact our customer service and keep your order number handy.

How are refunds handled?

As soon as we have processed your return (or cancelled your order), we'll issue a refund via our payment provider. Please allow up to 3 working days for the processing of the refund. Refunds are issued according to the payment method you used for your order; In other words: If you payed for your order with a credit card, you'll be refunded via your credit card.

WARRANTY & SERVICE

My product is defective. How do I get it fixed or replaced?

If you bought your item via Specialized.com and had it delivered at your house, please contact our customer service to start a warranty request. If you bought your item via Pick Up in Store or at one of our Specialized retailers, please contact your retailer directly; unfortunately, we can't process warranty requests for items bought at individual Specialized retailers and/or Pick Up in Store.

What is the status of my warranty request?

We'll keep you constantly updated during the warranty process. Once we have received your warranty item, we'll send you an email, and we'll send you another email when we have processed your warranty request.

What is Specialized's warranty policy?

Please see www.specialized.com/warranty . .

CUSTOMER SERVICE

For additional questions:

write us at [email protected]
or call us at \(0039\) 02 94 38 32 97.