Last updated October 05, 2022.
These Terms contain a mandatory individual arbitration provision and class action waiver. This requires you to use arbitration on an individual basis to resolve disputes, rather than class actions. By accepting these Terms, you expressly agree to be bound by and abide by these Terms, including the mandatory individual arbitration provision and the class action waiver provision.
Depending on which of our products or services you use, additional terms may apply (“Additional Terms”). Additional Terms may apply for promotions, sweepstakes, contests, giveaways, or similar programs, or for certain types of products or services, such as paid subscription services. If Additional Terms are inconsistent with these Terms (including the Location-Specific Terms), the Additional Terms control.
Where applicable, you may not access or use the Platform unless you are at least the age of majority in your location/jurisdiction of residence, or you have permission from your parent or legal guardian.
Creating an Account
To use certain services available through the Platform, you may need to create an account. Your username and password are for your personal use only, and you are responsible for maintaining their confidentiality. You are responsible for keeping your account and contact information up to date. You agree to accept responsibility for all activities that occur under your account, including any misuse by you or others. You agree to promptly notify us of any unauthorized use of your username, password, or account. You may not use another person’s account without permission, act in a way that interferes with another user’s account, or solicit another user’s password. We may terminate or suspend your account(s) for any reason, including your violation of these Terms, misuse of any part of the Platform, or other improper activity.
The following terms apply to your purchases via the Platform. In some countries/regions, other or different terms may apply, which you can find below in the Location-Specific Terms or linked on the applicable pages of the Platform.
You may place orders for Products via the Platform from one of the Specialized entities indicated in the Location-Specific Terms below, including through one of our websites (e.g., specialized.com, rovalcomponents.com, puristcollective.com) or, in certain circumstances, over the phone. “Product” or “Products” means any and all items or services being sold or made available by Specialized to you. By placing an order or using our services, you consent to these Terms and acknowledge that we sell and you will purchase and use the Product subject to these Terms. Many of our Products come with written manuals, warranty information, instructions, and warnings that include important safety and usage information; nothing in these Terms overrides those, and you should always follow the documentation that comes with or is made available for your specific Product. Otherwise, unless expressly agreed to or set forth in writing by Specialized, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.
Acceptance of Orders
All orders are subject to Specialized’s acceptance. This means Specialized may reasonably refuse to accept or may cancel or limit any order, or order quantity for any or no reason, at any time before it has shipped the goods. Your receipt of an order confirmation does not mean we have accepted your order, nor is it a confirmation of our offer to sell. We are simply confirming we received the order. If we cancel an order after you have been charged, we will refund the charged amount.
We use reasonable efforts to fulfill orders but cannot guarantee availability of any particular Product shown on the Platform, and sometimes a Product may not be available. In that case, we may cancel your order or contact you for follow-up. We reserve the right to change the description of any Product or to discontinue selling any Product at any time without notice. We have made every effort to display the colors and images of Products as accurately as possible. We cannot guarantee that your device’s display of any color will be an accurate reflection of the physical item upon receipt.
In some cases, a Product may consist of access to a subscription service. For these subscription Products, your subscription will automatically renew as described in the Product; we will automatically charge the associated fee (plus any applicable taxes) to your payment card until you cancel your subscription as described in connection with the specific subscription Product. You agree to maintain accurate and up-to-date payment information in your account, and if a payment is unsuccessful, we will suspend your access to the subscription Product until you provide a valid payment method.
Pricing / Taxes
All prices on the Platform are subject to change and exclude applicable tax and shipping, except where required by law in the applicable jurisdiction (e.g., VAT, GST) or otherwise indicated on the Platform. Applicable mandatory taxes and/or other fees will be applied and charged at their then-current rate. If the tax rate changes between the date of an order and the date of delivery, we will adjust the tax unless the order has been paid in full before the change in tax rate. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur.
From time to time, we may offer special promotions for some or all of our Products, including discounts, limited edition Products, or free shipping. These offers may be for a limited time only and Specialized reserves the right to change or discontinue such offers at any time.
All orders must be paid in full prior to shipment. Forms of payment and/or financing that we accept are described on the Product page or during the checkout process. Shipment of any order is subject to verification of payment information and availability of funds. We reserve the right to change available payment and financing options at any time without notice.
Available shipping options will be displayed during the checkout process. Any timeframe provided by Specialized for when a Product may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. Specialized cannot be held liable for late deliveries.
Unless otherwise required by local law, title and all risk of loss or damage to the Products shall pass to you, or a designated recipient, when the Product is picked up at Specialized’s warehouse by the designated shipping carrier. Specialized is not responsible for loss or damage to Products that occur after that moment. If you have questions or issues about your order, or changes in status, please contact our Rider Care Team.
For information on returns, please refer to our returns pages linked at the bottom of our websites or to the packaging slip provided with the Product. Our return policies and procedures may vary by location, please see specialized.com/returns or the Returns page linked at the bottom of our websites for the policies and procedures in your location.
For information regarding our applicable warranty policy, please refer to the written warranty included with the Product, specialized.com/warranty or the warranty page linked at the bottom of our websites.
Not for Resale
Products sold on the Platform are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.
Platform Availability and Updates
We try to keep the Platform up and running, but our Platform may experience outages or downtime for a variety of reasons. Specialized is not responsible for any damage or loss caused by failures or delays of the Platform.
From time to time, we may need to deploy or provide patches, updates, upgrades, additional content or other modifications to the Platform (for example for maintenance, enhancements, to add or remove features, resolve software bugs or address security concerns). These updates and upgrades may result in the Platform being temporarily unavailable. In certain circumstances, we may need to suspend, withdraw or disable the Platform for longer periods while we deploy these updates and upgrades. In those cases, we will try to provide notice, but it may not always be possible (for example for reasons beyond our control, or if there is an emergency security issue).
Updates and upgrades to our apps may be automatically deployed if they are enabled in your device or app settings. You may turn automatic updates off via your device or app settings, although we would always recommend that you have the latest version of the app installed. If you do not install any update or upgrade then all of the functionality and features of the Platform may not be available to you.
Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in respect of the Platform and in all data, material and content published on it.
Your use of the Platform and software, as authorized by these Terms, grants you no rights in relation to our, or our licensors', intellectual property rights except as expressly specified below.
In return for your acceptance of these Terms, we grant you a non-exclusive license to use the Platform on any device that you own or control. This license is for your personal use only (meaning it may not be used for commercial use or gain) and is non-transferrable (meaning it cannot be given to anyone else). This license ends without notice when you stop using the Platform and when you no longer have any of our apps installed on your devices, or otherwise when we tell you we are terminating it.
You grant Specialized a non-exclusive, royalty-free, perpetual right to use any content you submit through the Platform (including ratings, reviews, comments, images, videos, or any other type of media) in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise. This includes the right to use, copy, modify, adapt, publish, translate, transform, create derivative works from, sell, and/or distribute such content. You acknowledge that your content may be used and shared by us with third parties.
You further unconditionally and irrevocably waive, and consent to conduct that may otherwise infringe, any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding your content that you have submitted through the Platform. In particular, you consent to any amendments, deletions from and use of your content, including any that fail to attribute any authorship to you.
If you provide us with any ideas, proposals, suggestions or other materials relating to the Platform, or any other Specialized Products or services, we may use the feedback in any manner for any purpose without restriction or compensation to you.
Copyright Infringement Claims
If you believe in good faith that materials available on the Platform infringe your copyright, you may send us a written notice by mail or e-mail, requesting that Specialized remove such material or block access to it.
Notices and counter-notices must be sent in writing to Specialized’s DMCA agent as follows:
Specialized DMCA Agent
By email: [email protected]
By mail: DMCA Designated Agent
Attn: Legal Department
Specialized Bicycle Components, Inc.
15130 Concord Circle
Morgan Hill, California 95037, USA
US users must comply with the “Elements of Notification” requirements set forth in 17 U.S.C. § 512. Please include as much detail as possible to allow us to identify the facts or circumstances, including, where possible:
- A physical or electronic signature of the owner (or person authorized to act on behalf of the owner) of the copyrighted works that you believe are being infringed;
- Specific identification and description of each copyrighted work you believe to have been infringed; if the copyrighted work is registered, please provide a copy of the copyright registration;
- A description of where the infringing material is located (please be as detailed as possible and provide a URL or screenshot to help us locate the material you are reporting);
- Contact information for the complaining party, such as a complete name, address, telephone number, and email address;
- A statement that the complaining party has a good faith belief that use of the copyrighted work(s) in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and that the complaining party is the owner of the right that is allegedly infringed, or agent for the owner.
Upon receipt of your written notice, we will investigate the allegation and remove the complained-of material at our sole discretion. Our US users can refer tohttp://www.copyright.gov/ for details on available procedures.
Acceptable Use Policy
You may only use the Platform for lawful purposes. In addition, you may not:
- Use the Platform in a way which infringes the rights of anyone else or restricts or inhibits anyone else's use or enjoyment of the Platform;
- Use the Platform in any way that interrupts, damages, impairs or renders the Platform less efficient or useful;
- Copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the Platform (or authorize, encourage or assist any other person to do so);
- Knowingly transmit any data that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful program or similar computer code designed to adversely affect the operation of any computer software or hardware;
- Penetrate or attempt to penetrate the Platform’s security measures; or
- Introduce anything which alters the performance of the Platform or any of our Products.
Third Party Services & External Links
The Platform may show or direct you to listings, descriptions, and images of products or services offered by third parties, as well as promotions, coupons, or discounts for those products. We try to keep this content error-free, but Specialized does not warrant that such listings, descriptions or images are accurate, complete, reliable, current, or error-free or that products of third parties comply with applicable laws.
Your use of Third-Party Services is at your own risk and subject to any terms, conditions and policies applicable to such Third-Party Services.
OUR LIABILITY – DISCLAIMERS & LIMITATIONS
The Platform and all information, software, Products, services and content available on the Platform are provided to you “as is” and without warranty. Specialized and its officers, employees, agents, partners and licensors hereby disclaim, to the fullest extent permitted by law, all warranties with regard to the foregoing, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title and noninfringement. Specialized and its officers, employees, agents, partners and licensors make no warranty that (a) the Platform will meet your requirements; (b) the Platform will be uninterrupted, timely, secure or error-free; (c) the results that may be obtained from the use of the Platform will be accurate or reliable; (d) the quality of any Products, services, information or other material purchased or obtained by you through the Platform will meet your expectations; and (e) any errors in the Platform will be corrected.
To the greatest extent allowed by law, you expressly agree and hereby release Specialized, its subsidiaries, affiliates, officers, agents, representatives, employees, partners and licensors (the “Released Parties”) from any and all liability connected with your use of the Platform or Products, and promise not to sue the Released Parties for any claims, actions, injuries, damages, or losses associated therewith. To the greatest extent allowed by law, you also agree that in no event shall the Released Parties be liable to you or any third party for any direct indirect, punitive, incidental, special or consequential damages, or any loss of profits, loss of business, business interruption, loss of business opportunities, or loss of goodwill arising out of or in any way connected with your use or misuse of the Platform or any equipment, programs, Products, or services offered, created or licensed by Specialized, whether based on contract, tort (including negligence), strict liability or otherwise, even if Specialized has been advised of the possibility of damages.
You assume total responsibility for your use of the Platform. If you are dissatisfied with the Platform, and/or any of its functionality or content, your only remedy against Specialized for any damage or loss which is in any way connected with the Platform, and/or any of its functionality or content, is to stop using the Platform. Notwithstanding the foregoing, if Specialized is found to be liable to you for any damage or loss which is in any way connected with your use of this Platform or any content thereon, Specialized’s liability shall not exceed One Hundred Dollars ($100.00 USD).
Applicable law may not allow the limitation or exclusion of implied warranties, liability, or incidental or consequential damages, so some or all of the above limitations and exclusions may not apply to you.
You expressly agree that Specialized is not providing medical advice via the Platform. The content provided through the Platform, whether provided by us or by other account holders or Third Parties, is informational and is not intended to be and should not be used in place of medical advice.
As used in this Arbitration provision, “you” and “your” includes you, your heirs, survivors, representatives, subsidiaries, affiliates, agents, and employees, predecessors in interests, successors and assigns.
Dispute Resolution and Applicable Law. You and Specialized agree all disputes regarding these Terms, your use of the Platform, or purchase of Products on our website(s) (the “Claim(s)”) shall be resolved by binding arbitration, which is an alternative to a trial by jury. You and Specialized agree to waive their right to a jury trial and instead participate in final and binding arbitration. This includes all claims regarding purchase of Products, privacy, use of Specialized’s website, personal injury and products liability claims. The only exception is for Claims which either you or Specialized elect to submit to Small Claims Court.
The arbitration shall be before a single arbitrator who is a retired judge in the United States county or judicial district where you reside at the time of filing the Claim. The arbitration shall be conducted in accordance with the Rules of the American Arbitration Association (“AAA”, www.adr.org) then in effect. AAA will decide which of its rules are applicable to the dispute submitted to arbitration. Specialized will pay the filing fee for the arbitration regardless of which party commences arbitration. Each party shall bear its own attorney’s fees and costs in the arbitration, including all fees charged by the arbitrator and/or AAA, with the exception of the AAA filing fee.
If the Claim arises in the USA, the applicable law shall be the law of the jurisdiction where the arbitration is to occur, without reference to federal law or the jurisdiction’s conflict of laws provisions. Unless specified otherwise in the Location-Specific Terms below, if the Claim arises outside the USA, California law shall apply (without regard to its conflict of laws provisions) and the location of the arbitration shall be Santa Clara County, California.
The Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the construction, interpretation, validity, performance, applicability, enforceability or formation of this agreement to binding arbitration (“Arbitration Agreement”) including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. Any decision or award shall be final and binding on you and Specialized and shall not be subject to appeal or review by any court of tribunal. Judgment upon any award rendered in the arbitration may be entered in any court having jurisdiction. The arbitration may proceed by default as to any party that does not appear in the arbitration and/or at the arbitration hearing or any portion of it.
You and Specialized agree the arbitration proceeding will be kept confidential and the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, submissions, awards, or materials exchanged in discovery) will not be disclosed beyond the arbitration proceedings, except as may be lawfully required in judicial or regulatory proceedings relating to the arbitration, or as specifically permitted by law. This Arbitration Agreement does not preclude you or Specialized from seeking action by federal, state, or local government agencies, nor from seeking provisional or injunctive relief from a court of competent jurisdiction.
Neither you nor Specialized may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated but may consolidate Claims of individuals which arise from the same accident resulting in alleged personal injury.
It is agreed that the language in these Terms shall be interpreted as to its fair meaning and not strictly for or against any party.
You may opt out of this Arbitration Agreement (“Opt-Out”) by mailing a letter to:
Specialized Bicycle Components, Inc.
15130 Concord Circle
Morgan Hill, CA 95037
The letter must be mailed within 30 days of the date you signed up for a Specialized account or made a purchase on the Specialized website, as the case may be (each an “Order”). You should keep evidence of mailing. The Opt-Out letter must include the Order number(s) to which the letter applies and the name, address, e-mail address and phone number of the person or entity opting out of this Arbitration Agreement. This data must match the information provided to Specialized when signing up for an account and/or placing an Order. The Opt-Out letter will not be effective for any Orders subsequently placed.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA’S RULES, THE RIGHT TO APPEAL AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THE PARTIES WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.
From time to time, we may change these Terms. You are responsible for regularly reviewing these Terms, and your continued use of the Platform following any changes to these Terms indicates your acceptance of those changes.
App Store Terms
The availability of parts of the Platform may depend on the third-party platforms from which you download the App, such as the Apple App Store or Google Play (each an “App Store”). You acknowledge and agree that these Terms are between you and Specialized, and not with the operator of an App Store. The App Store provider is not responsible for maintenance or other support for the Platform. You also agree to comply with any App Store terms and conditions. To the extent that any App Store terms and conditions are less restrictive than or otherwise conflict with these Terms, these Terms shall govern.
If any term, or part of a term, of these Terms is disallowed or found to be unenforceable by any court or regulator, the other provisions shall continue in full force and effect.
The failure of you or Specialized to enforce our respective rights under these Terms at any time for any period shall not be construed as a waiver of such rights.
Contact Us, Get Information, Or Offer Feedback
If you have any questions, comments, concerns, complaints or claims about these Terms or the Platform, you can contact us at any time by [email protected] or at any of the addresses listed in the Location-Specific Terms.
California residents may reach the Complaint Assistance Unit of the Division of Consumer Platform of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
For residents of the following countries/regions, the additional terms below will apply. In case of any conflict between the foregoing terms and the Location-Specific Terms, the Location-Specific Terms shall control.
Specialized Entity / Contact Information: Specialized Brasil Comercio de Bicicletas Ltda., Serra, Estado do Espirito Santo, no. BR 101 Norte, km 265, s/n, armazem 4, Laranjeiras, CEP 29162-122, Brasil. CNPJ: 11.838.642/0001-80.
Disputes: The Terms described herein are interpreted according to Brazilian law, in the Portuguese language, and the Forum of the User's place of residence in Brazil is elected to resolve any doubts, questions or disputes arising from these Terms, waiving the parties to any other, however privileged it may be.
Specialized Entity / Contact Information: Specialized Bicycle Components Canada, Inc., 20975, rue Daoust, Sainte-Anne-de-Bellevue, Québec, H9X0A3. Business Registration Number: 265905-1.
Liability – Disclaimers & Limitations: The “Our Liability - Disclaimers & Limitations” section above does not apply to residents of Quebec or Saskatchewan.
Disputes: These Terms, their subject matter and its formation, are governed by the laws of the province of Québec and the laws of Canada, when and where applicable. You and we both agree that the Courts in the judicial district of Montréal, province of Quebec, or the Federal Courts, as the case may be, will have exclusive jurisdiction over disputes concerning the use of this website.
The Arbitration section above does not apply to residents of Quebec.
Neither you nor Specialized may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
Specialized Entity / Contact Information: Specialized (UK) Limited, an England and Wales company, 29 Barwell Business Park, Leatherhead Road, Chessington Surrey, KT92NY, Great Britain. Business Registration Number: 02354268. VAT Number: GB 528 0827 40.
Liability – Disclaimers & Limitations: The “Our Liability - Disclaimers & Limitations” section above explicitly sets forth our liability to UK business users under these Terms (including what you cannot hold Specialized liable for under these Terms) with respect to such business users’ use of the Platform, content or services made available via or in connection with the Platform, and our Products. Please note that different limitations of liability apply to consumers / non-business users of the Platform as set forth below.
For Consumers (i.e. Non-Business Users of the Platform): While we will use reasonable endeavours to verify the accuracy of any information we place on the Platform, the Platform and all information and content available on the Platform are provided to you “as is” and without warranty. Specialized and its officers, employees, agents, partners and licensors hereby disclaim, to the fullest extent permitted by law, all warranties with regard to the foregoing, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Specialized and its officers, employees, agents, partners and licensors make no warranty that (a) the Platform will meet your requirements; (b) the Platform will be uninterrupted, timely, secure or error-free; (c) the results that may be obtained from the use of the Platform will be accurate or reliable; (d) the quality of any content, information or other material obtained by you through the Platform will meet your expectations; and (e) any errors in the Platform will be corrected.
To the greatest extent allowed by law, you expressly agree and hereby release the Released Parties from any and all liability connected with your use of the Platform, and promise not to sue the released parties for any claims, actions, injuries, damages, or losses associated therewith. You assume total responsibility for your use of the Platform. If you are dissatisfied with the Platform and/or any of its functionality, your only remedy against Specialized for any damage or loss which is in any way connected with your use of the Platform or any content thereon is to stop using the Platform. That said, if Specialized is found to be liable to you for any damage or loss which is in any way connected with your use of this Platform or any content, Specialized’s liability shall not exceed US $100.00.
You expressly agree that Specialized is not providing medical advice via the Platform. The content provided through the Platform, whether provided by us or by other account holders or third parties, is informational and is not intended to be and should not be used in place of medical advice.
If we fail to comply with these Terms, you acknowledge that we are only responsible for the loss or damage you suffer that is a reasonably foreseeable and a direct result of our breach of these terms or our failing to use reasonable care and skill. You acknowledge and agree that Specialized will not be responsible for any losses you suffer as a result of us breaching these Terms which were not reasonably foreseeable to both you and us at the time the relevant contract was made. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the relevant contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability where it would be unlawful to do so. This includes liability for (i) death or bodily injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by section 12 (and sections 13-15 in relation to consumers) of the Sale of Goods Act 1979; and (iv) defective Products under the Consumer Protection Act 1987.
Disputes: These Terms, their subject matter and formation are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, if you are a resident of Scotland, you may also bring proceedings in Scotland.
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland
Specialized Entity / Contact Information:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, Switzerland
Specialized Europe GmbH
Specialized Germany GmbH
Specialized Bicycle Components, Italia, s.r.l.
Specialized B.C. Espana, S.L.
Disputes: These Terms shall be governed by the laws of Switzerland without giving effect to its rules on conflict of laws and regardless of the place of its physical execution or performance. The applicability of the United Nations Convention on Contracts for International Sale of Goods of April 11, 1980 is expressly excluded. However, if you are a consumer and resident of another country/region you may benefit from mandatory provisions of, and legal rights available to you under, the laws of that country/region. Nothing in these Terms affects your rights as a consumer to rely on these local mandatory provisions and legal rights.
Any and all disputes arising in connection with these Terms shall be submitted exclusively to the ordinary courts at the registered office of Specialized in Cham, Switzerland, or at your domicile or habitual residence.
For Sweden residents only – Disputes: You will also have the option to have any dispute tried outside of the court system, including with the National Board for Consumer Disputes.
For Poland residents only –
- Disputes: These Terms will be governed by Polish law. Any disputes arising in connection with these Terms may be submitted to the court with local jurisdiction according to the applicable provisions of the Polish Code of Civil Procedure.
- Changes: From time to time, we may change these the Terms. You will be informed about the change to the Terms at least 7 days before the day at which the change comes into effect. We will provide you with the information on the change to the Terms by sending an e-mail to the email address you provided during the account registration process. The changes to the Terms will not affect the right of consumers acquired on the basis of the version of the Terms applicable before the introduction of the change.
For Spain residents only – returns: Consumers will have the right to unilaterally withdraw from the contract during the 30 days after receiving the Product without having to invoke any cause, except in those cases provided for in Art. 16 Directive 2011/83. In particular, the return of sealed goods that are not suitable to be returned for health protection reasons, that have been unsealed, have been altered or damaged after delivery, are not allowed. For hygiene reasons, the return of intimate garments is not allowed.
To exercise this right, you can write to us at the above address within the established period.
The exercise of the right of withdrawal does not exempt the consumer from taking charge of the return costs.
The Product must be in the same state in which it was received, with the original labeling. The consumer must send the product in the same box or envelope or in a similar format. The return delivery note for the Product must always be included in the package.
For German residents only - Limitation of Liability:
(1) Specialized and Released Parties shall be fully liable for intent and gross negligence as well as for damages caused by injury to life, body or health.
(2) In an event of slight negligence, Specialized and Released Parties shall be liable only for breaches of a material contractual obligation (cardinal duty). A “cardinal duty” in the meaning of this provision is an obligation whose fulfillment makes the implementation of this contract possible in the first place and on the fulfillment of which the contractual partner may therefore generally rely.
(3) In a case according to Clause (2), Specialized and Released Parties shall not be liable for any lack of commercial success, lost profits and indirect damages.
(4) Liability in accordance with the above Clauses (2) and (3) shall be limited to the typical, foreseeable damages.
(5) The limitation of liability shall apply mutatis mutandis to the benefit of the employees, agents and vicarious agents of Specialized and Released Parties.
(6) Any potential liability on the part of Specialized or Released Parties for any warranties and for claims based on the German Product Liability Act shall not be affected.
For Finland residents only – Limitation of Liability:Limitation of liability shall not be applied to any damages caused by intent or gross negligence.
Specialized Entity / Contact Information: Specialized Australia Pty Ltd., 299 Williamstown Road, Port Melbourne, VIC 3207, Australia. Business Registration Number: 166 166 874. Public Officer: Anthony Langford.
Australian Consumer Law: The information in this section applies to Products and services supplied by Specialized to consumers within the meaning of the Australian Consumer Law. It also applies to Specialized Products supplied by third parties to such consumers.
Specialized’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your Specialized Product or service may also come with a limited express warranty, as set out in the applicable warranty policy. If applicable, the details of the limited express warranty are available to you in the applicable warranty policy, and may be on the packaging or otherwise made available at the point of purchase. This limited express warranty is in addition to any rights you may have under the Australian Consumer Law.
Non–Specialized branded products purchased from Specialized may also come with guarantees that cannot be excluded under the Australian Consumer Law and may also be covered by the manufacturer's express warranty.
Should your Product or service be defective, you can choose to make a claim under the Australian Consumer Law or any applicable limited express warranty. To contact Specialized about defective Product, please email Specialized at [email protected].
In summary, the principal consumer rights under the consumer guarantee provisions of the Australian Consumer Law in respect of Products are as follows:
- When Products are not of acceptable quality (e.g. it has a manufacturing defect or is unsafe), your remedy will depend on whether the failure is major or minor. For minor Product failures, Specialized can elect to repair, replace or refund. For major Product failures, you can return the Product to Specialized and seek a refund or replacement, or keep the Product and ask for compensation for the drop in value caused by the problem.
- A major failure will have occurred if: (a) you would not have purchased the Product if you had known about the problem; (b) the Product is significantly different from the description, sample or demonstration model you were shown; (c) the Product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; (d) the Product is substantially unfit for a purpose that you told Specialized about, and cannot easily be made fit within a reasonable time; or (e) the Product is unsafe.
- There is no additional cost for repairs, replacement or refunds.
- Your rights under the Australian Consumer Law apply for a reasonable period from date of purchase, which will depend on the nature and cost of the Product or service.
The above information is not a complete summary of the law and is not intended as a substitute for legal advice relevant to your particular situation.
Our 30 day return policy does not apply if the Product has failed to meet a consumer guarantee provided by Australian law.
Disputes: If a dispute arises out of these Terms, within 10 days of either party notifying the dispute to the other party, you and a Specialized representative will conduct good faith discussions to seek to settle the dispute. If the dispute is not resolved within 14 days of the commencement of these discussions, you may request the dispute is escalated to a Specialized manager who will contact you to negotiate in good faith to find a solution. If the dispute still remains unresolved beyond 45 days after the original date of the notification of the dispute, either Specialized or you may refer the dispute to binding arbitration. Such arbitration will be conducted in accordance with the arbitration rules of the Australian Centre for International Commercial Arbitration known as the ACICA Arbitration Rules. The seat of the arbitration will be Melbourne, Victoria, Australia and the language of the arbitration will be English. You acknowledge that you will not refer a dispute to arbitration until the negotiation options described in this clause are completely exhausted. This clause does not prevent Specialized or you from seeking urgent interim, equitable or other interlocutory relief.
Specialized Entity / Contact Information: Specialized Shanghai Co., Ltd., 闪电自行车（上海）有限公司, Room 103-105, 1st Floor, Building 40, No. 1888, Xin Jin Qiao Road, Pudong area, Shanghai 201206 China. Unified Social Credit Code: 310000400512747.
Disputes: You and Specialized agree that any disputes arising from and related to these Terms shall be subject to the jurisdiction of the people's court at the domicile of SPECIALIZED SHANGHAI CO., LTD., and either party shall file a lawsuit with the said court.
Specialized Entity / Contact Information: Specialized Korea LLC, 25, Yeongdong-daero 82-gil Gangnam-gu, Seoul, South Korea. Business Registration Number: 284114-0000809
Specialized Entity / Contact Information: Specialized Japan, G.K., 3-chōme-13-5 Nakachō, Atsugi, Kanagawa 243-00181, Japan. Business Registration Number: 0210-01-048087.
Specialized Entity / Contact Information: Specialized Bicycle Components Malaysia Sdn. Bhd., Level 13A-6, Menara Milenium, Jalan Damanlela, Pusat Bandar Damansara, 50490, Kuala Lumpur, Malaysia. Business Registration Number: 201801011874 (1273890-T)
Disputes: This Agreement is to be governed by and construed in accordance with all applicable laws in force in Malaysia from time to time. The Parties agree that any and all disputes, controversies or conflicts arising from or in relation to this Agreement, including disputes on its existence, validity, conclusion, binding effect, breach, amendment, expiration and termination shall be referred to and finally resolved by arbitration in Malaysia administered by the Asian International Arbitration Centre (“AIAC”) in accordance with the Rules for Arbitration of the AIAC for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Malaysia. The tribunal shall consist of one (1) arbitrator, to be appointed by the AIAC. The language of the arbitration shall be English.
Specialized Entity / Contact Information: Specialized New Zealand Limited, 24th Floor, 195 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. Business Registration Number: 7337568
Disputes: If any dispute or difference arises between us out of, or pursuant to, these Terms or in relation to any breach thereof, the parties will in the first instance do their utmost to settle such dispute or difference amicably. These Terms shall be governed by and construed and interpreted in accordance with the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand or any court which may have appeals from such courts.
Specialized Entity / Contact Information: Specialized Asia Pacific Pte. Ltd., 7 Bukit Pasoh Road, Singapore 089821. Business Registration Number: 200916177G
Disputes: This Agreement and all matters arising from it are governed by and construed in accordance with the laws of the Republic of the Philippines, whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement to the exclusion of all other courts and jurisdictions.
Singapore, Taiwan, Thailand, Vietnam
Specialized Entity / Contact Information (Singapore): Specialized Asia Pacific Pte. Ltd., 7 Bukit Pasoh Road, Singapore 089821. Business Registration Number: 200916177G
Specialized Entity / Contact Information (Taiwan) Specialized Bicycle Components Taiwan Limited , 2F, No.400 Wenchang St., Nantun Dist., Taichung City 408, Taiwan (R.O.C.). Business Registration Number: 29038791
Disputes: These Terms are to be governed by and construed in accordance with all applicable laws in force in Singapore from time to time. The Parties agree that any and all disputes, controversies or conflicts arising from or in relation to this Agreement, including disputes on its existence, validity, conclusion, binding effect, breach, amendment, expiration and termination shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator, to be appointed by the President of the Court of Arbitration of the SIAC. The language of the arbitration shall be English.